If you are experiencing difficulty using the web-based e-mail system on your Windows XP computer, it may be that the built-in pop-up blocker included with Service Pack 2 for Windows XP is blocking certain functions.  For example, if you open a message to read it, it may open fine; when you try and reply to it or forward it to someone else, however, your window may just disappear.  You can change the settings in the built-in pop-up blocker to allow pop-ups for the web-based e-mail site so that this problem does not occur on your PC.*

Step 1: Bring up the pop-up blocker settings screen.

In Internet Explorer, click on the "Tools" menu and select "Pop-up Blocker" and choose the "Pop-up Blocker Settings..." option.

Step 2: Type in the address of the e-mail server and add it to the list of sites allowed to have pop-ups.

Type in 204.252.61.10 in the "Address of Web site to allow:" field and click the "Add" button.  Once that is done, you'll see the "Allowed sites:" list change to reflect that.  Click "Close" when done.

Step 3: Test this by opening your web-based e-mail and trying to reply or forward a message.

Logon to the web-based e-mail here and open a message.  Click either the far-left Reply button or the Forward button to see if the message disappears or if it pops up with either a reply or forward screen.  If it pops up with another screen, you have successfully changed your settings to allow web-based e-mail to function correctly - congratulations!  If not, you may have another pop-up blocker or you may be using a different web browser.  Consult with the documentation for your pop-up blocker software to find out how to allow pop-ups for this particular site. 

*ABS Computer Headquarters, L.L.C. assumes no responsibility for misconfiguration of your PC by following this guide.  If you are unable to get the web-based e-mail interface to work after making the above changes, you may have additional problems with your PC such as Spyware of Viruses, or perhaps a larger configuration problem.  If you cannot figure out how to resolve the issue, please contact us at 308-381-6500 or 800-297-2667 to schedule an appointment for a tech to come onsite or for you to bring in your PC so we can get your internet browser functioning normally again.  Click here for instructions on allowing pop-ups for web-based e-mail in the Mozilla Firefox browser, and here for instructions on modifying settings for Netscape 7.2.

**IMPORTANT NOTE**
The Opera browser does NOT work with the Outlook Web Access web-based e-mail system.